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Background:
- Implement Altiris Client Management Suite in the quickest time possible
- Customize training for select IT groups
- Increase the 20-30 percent first-call resolution rate of software help desk tickets
| Products:Altiris Client Management Suite, including:
- Inventory Solution
- Deployment Solution
- Application Metering Solution
- Application Management Solution
- PC Transplant Solution
- Software Delivery Solution
- Carbon Copy Solution
Altiris Professional Services
Altiris Helpdesk Solution | Benefits:
- Altiris Professional Services implemented Client Management Suite to 4,750 workstations in 11 days-—2.5 months ahead of estimates
- Professional Services rewrote its training package and tailored the contents to address the needs of each BHS IT team
- Technicians resolved an estimated 80 percent or more of software help desk tickets on the first call
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Background:
- Improve speed and quality of server management
- Replace manual deployment process with automated solution to help install 4,000 new PCs
- Implement a proactive, automated help desk to replace manual system
- Install Altiris Client Management Suite as quickly as possible and shorten technicians' learning curve
| Products:Altiris Server Management Suite, including:
- Deployment Solution for Servers
- Inventory Solution for Servers
- Software Delivery Solution for Servers
Altiris Client Management Suite, including:
- Deployment Solution
- Software Delivery Solution
- Recovery Solution
- Carbon Copy Solution
Altiris Service & Asset Management Suite, including:
- Inventory Solution
- Helpdesk Solution
- Altiris Professional Services
| Benefits:
- Fast, automated management of the district's enterprise servers; near instantaneous backup and recovery capabilities
- Provisioned 4,000 new PCs in a fraction of the time it would have taken to do manually
- Proactive policy-based management scheme that, once established parameters are exceeded, automatically repairs a problem or initiates a help desk ticket
- Altiris Professional Services decreased the installation time by months and significantly reduced the time it took for its technicians to become proficient with Altiris software
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Background:
- Allow a lean staff to provide comprehensive IT management without increasing headcount
- Replace manual processes with integrated IT Solution
- Become proative as opposed to reactive, resulting in a positive impact on the company
| Products:
- Altiris Client Management Suite
- Altiris Service & Asset Management Suite
- Altiris Server Management Suite
- Altiris Consulting Services
| Benefits:
- Increased the level of service delivered by the IT team without adding to headcount
- Replaced numerous manual processes with one integrated IT solution
- Allowed IT department to become proactive and strategic, helping Merrick achieve its goals
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Background:
- Meet software license compliance requirements and deadlines
- Improve patch management efficiency and effectiveness to protect the network
- Implement a common global services approach across the company
- Reduce the total cost of ownership (TCO) of IT assets
- Align IT with corporate Sarbanes-Oxley initiatives
| Products:Altiris Total Management Suite, including:
- Client Management Suite
- Server Management Suite
- Service & Asset Management Suite
- Training
- Consulting
| Benefits:
- Able to meet software license compliance requirements
- Lowered the total cost of owning the company's IT assets
- Improved employee productivity and reduced operational expenses by increasing IT service levels
- Made IT staff more productive and strategic by reducing time consuming and inefficient manual processes
- Increased the level of PC software security across the company
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