Annual Upgrade Protection (AUP) or Maintenance
Important Notice
Effective 1 May 2008, new product purchases and product renewals for all Altiris products will move to a maintenance/support model, which consists of software upgrade protection and technical support included in one price. Two levels of technical support services are available to address a customer's business needs: Basic Maintenance Support (regional business hours) or Essential Support (24x7). If you have any questions, contact your preferred partner or Sales Support Center representative.
Click on the following links for more information:
OBTAINING UPGRADES WITH AUP or Maintenance
Customers with current AUP or Maintenance coverage are entitled to download any available version of the Altiris product for which they have licenses. Altiris will attempt to notify users when there is an upgrade available; however, Symantec advises its customers to periodically visit the download portal to determine which downloads are available. To see the latest software versions available, visit the Download Portal.