Upgrades and Updates
To receive the most benefit from your Symantec investment, we recommend that you stay current with the latest product versions.
Difference Between Upgrades and Updates
Updates, often referred to as service packs, are occasionally required to bring you necessary fixes or minor modifications to your software. Updates are available free of charge to all registered users of Altiris software. Upgrades, on the other hand, are major product releases that often contain significant changes and feature enhancements to the product. Upgrades may or may not be available free of charge.
How to receive updates
Updates to your product are generally distributed in the form of a service pack (collection of bug fixes). Sometimes it is also necessary to issue code to address a product issue outside of the product update release cycle. These updates are known as “hotfixes” and may also be downloaded and installed free of charge. Search for updates available for your Altiris software solution.
How to Upgrade your software
If you have current Annual Upgrade Protection (AUP) or Maintenance coverage on your software license, you can upgrade free of charge. If you do not have AUP or Maintenance coverage, you may upgrade by purchasing a discounted upgrade license to your software. To inquire about your AUP or Maintenance coverage status or to purchase an upgrade to your product, contact an Altiris sales representative or an Altiris business partner.
To upgrade your Altiris software product, do the following:
Check Current Build
To determine what version of the Altiris product you are currently using, refer to the Altiris Notification Server Console or help in your Windows based Altiris Deployment Solution.
Download and Install
If you are entitled to a free upgrade through the AUP or Maintenance program you can download and install the latest version of your software from our Download Portal or directly through your Notification Server Console. Before downloading, confirm that you have a permanent license activation key or evaluation license that will work with the version you download.
Access the Download Portal to download the latest version of your software.
Note: Because all downloads from the Download Portal also include an evaluation license activation key, you must use your current, permanent license activation key to activate the software.
Important Notice
Effective 1 May 2008, new product purchases and product renewals for all Altiris products will move to a maintenance/support model, which consists of software upgrade protection and technical support included in one price. Two levels of technical support services are available to address a customer's business needs: Basic Maintenance Support (regional business hours) or Essential Support (24x7). If you have any questions, contact your preferred partner or Sales Support Center representative.
Click on the following links for more information: